Shipping policy

Thank you for shopping at Dittfeny. Please read our shipping policy carefully:

  1. Order Processing Time

    • All orders are processed within 2-5 business days after payment is confirmed (excluding weekends and public holidays).

    • During peak seasons or sales events, processing time may be extended by 1-3 business days.

  2. Shipping Methods & Timeframes

    • Standard Shipping: Estimated delivery within 7-15 business days.

    • Express Shipping : Estimated delivery within 3-7 business days.

    • Delivery times may vary depending on the destination country, customs clearance, and courier efficiency.

  3. Shipping Coverage

    • We ship worldwide, but certain countries or regions may not be serviceable due to local restrictions.

    • If your location is not serviceable, we will contact you within 48 hours of order confirmation and issue a full refund.

  4. Shipping Costs

    • Shipping costs are calculated at checkout based on destination, package weight, and chosen shipping method.

    • If the customer refuses to accept a package, shipping fees and return costs will be deducted from the refund (unless caused by our error).

  5. Tracking & Updates

    • Once your order has been shipped, you will receive an email containing a tracking number.

    • Tracking updates may take 24-72 hours to appear in the courier’s system.

  6. Customs & Import Duties

    • International shipments may be subject to import duties, taxes, or customs clearance fees, which are the responsibility of the customer.

    • If the customer refuses to pay customs duties, resulting in the package being returned, related costs will be deducted from the refund.

  7. Risk & Responsibility

    • Once the order is handed over to the courier, we are not directly responsible for delays, losses, or damages during transit. However, we will assist in resolving issues with the courier whenever possible.